Facebook Advertising
This micro Facebook advertising course looks at advertising, designing and building your ad content and how to test, track and evaluate your ad campaigns using key metrics.
Duration 10 mins
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Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then…
Supervising Mental Health at Work
This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace. It starts by examining the negative effects of poor mental health and considers the benefits of intervention by employers. You’ll learn about the six main areas that can lead…
Drug and Alcohol Awareness
This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs,…
Smart Objectives
This course aims to give you an insight into what SMART objectives are and how to write and identify them. Duration 15 mins
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it. Approved by Institute of Hospitality, IIRSM & CPD – Duration 45 mins
Sales Skills
The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes…